FREQUENTLY ASKED QUESTIONS
Find answers about Fotonika products, supported repair devices, service inquiries and ordering.
FOTONIKA / SUPPORT
Repairs, upgrades, parts, and custom work. Find the answers and your next step here.
01 / SERVICE
REPAIRS & UPGRADES
Tell us which device you have and what’s wrong. Include photos if available. Contact Fotonika to discuss the repair and shipping details before sending your device.
We work on virtually all L3 / Insight devices, as well as many other military and commercial electro-optics, including:
PEQ2, PEQ14, PEQ15, LA5 series, PEQ16, NGAL, and Vector 21.
CNVD-T series, PAS13 C/D/E series, PAS13 Gulf, PAS23 series, PAS28, Skeet IR-L, Skeet IRx, UTM, UTMx, UTB, UTBx, UTC, UTCx, and UTCxii.
ACOGs, Elcans, EOTech holographic sights, and Aimpoint Comp M, M2, and M4 red dots.
PVS7, PVS14, PVS1431, PVS15, PVS1531, PVS17, PVS18, PVS21, PVS24, PVS27, PVS31, PSQ20, PSQ20B, PSQ36 series, and F-Bino / PSQ42.
And many others. If your device isn’t listed, contact us about your model.
We no longer service Russian-made devices due to the war, lack of spare parts, poor quality, recurring issues, and limited customer demand for repairs.
Most repairs typically take 1–4 days. Complex work requiring reverse engineering or custom parts can take up to a month. Timing depends on the device and issue.
Diagnosis is free. Repairable devices receive a quote and estimated timeframe. Pricing reflects parts, labor, and the device’s condition and value. Unrepairable devices are returned.
No. Fotonika does not offer power increases or wavelength changes. Outputs are checked when necessary before return.
Yes. Send the model and clear photos of the affected glass so we can discuss the repair.
Yes. Glass lens replacement is available for most laser devices, including PEQ-15, LA-5, PEQ-16, PEQ-2, and NGAL, as well as EOTech sights and select other devices. Send your model and clear photos of the damaged glass.
Yes. Aluminum lower shell upgrades are available. Include your device model, current condition, and preferred color so we can discuss compatibility and installation.
02 / EQUIPMENT
PARTS & TRADE-INS
Yes. Contact us about specific components, including cables, connectors, housings, glass, sensors, boards, and mounts.
Contact us with details of damaged devices or components to discuss a purchase or exchange.
03 / CUSTOM WORK
CAD / MANUFACTURING
CAD, reverse engineering, prototyping, and manufacturing through suppliers. Share your specifications, quantity, and file requirements. Project collaborations are welcome.
04 / GETTING READY
FORMS & FILES
The RMA Form/ Contact page has a fillable PDF and an editable Word document. Complete either version and include a printed copy inside the package with your device.
Yes. You can add images, PDF, STEP / STP, STL, SLDPRT, SLDASM, DWG, DXF, ZIP, and other file types. The inquiry form supports up to 20 MB combined; for larger files, include a sharing link. Review your inquiry before sending it through your email app.
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